Refund and Returns Policy
- In case you want to make a refund request for your shipment
Indeed, you can make a retrieving request to return items as long as the load is in good condition without any damage or defective, and you can return your product by contacting our phone number.
Telephone: +97142286064
Email: reehaperfumes@yahoo.com
That within seven days from the date of receipt of the shipment
When the client wants to return one product or more after receiving the order, the customer should pay 20 SR for shipping cost, and in case the items return to Reeha Perfumes through a shipping company, will be adding another 20 SR for shipping return will deduct from this amount from customer’s return money or to keep part of the order in your balance in the store to use it in the next time.
** For Tamara and Tabby’s orders, there is only a replacement if there is a manufacturing defect and a return is available.
Frequently Asked Questions:
Which are the cases that I can’t be able to return my order?
- When you apply a request for a returned product after the determined time (7 days from the date of receipt.)
- When you use the product, open it or damage it.
- For example, products tampered with or removed serial numbers.
- When the packaging of the items was damaged.
How can I get my money back on my credit card?
If a purchase order had been done by your credit card then you can be able to refund your money. When we receive your request we will return the amount to your balance on Reeha Perfumes website or to your credit card or whatever the electronic way you use to payment through and the time of receiving amount is different and based on your account bank, it may take until 30 days to get your money back.
In case I paid in advance (cash) how can I refund my money?
- You could refund your money if your credit card made a purchase order. When we receive your request, we will return the amount to your balance on the Reeha Perfumes website or to your credit card or whatever electronic way you use to pay, and the time of receiving the amount is different and based on your account bank. For example, it may take 30 days to get your money back.
How long shipping company needs time for the customer to return goods?
- The shipping officer will contact you within two to seven business days but in some cases. It may request a more extended time from the forward agent. For example, it may take two weeks.
Replacement Policy:
Indeed, you can make the order for replacement items unless the shipping was in its original case without any damage, and that’s through contacting our free number:
Telephone: +97142286064
Email: reehaperfumes@yahoo.com
That is within seven days of you receiving the order.
When the customer wants to exchange and replace one item or more after receiving the order, the customer should pay 20 RS for the shipping cost. If the items return to Reeha Perfumes through a shipping company, we will add another 10 SR for shipping return. And will deduct the amount from the customer’s return money.
Frequently Asked Questions:
Can I replacement and exchanges my shipment?
- Yes, you can exchange your shipment, and that’s by contacting our customer service. Suppose the product which you want is available. In that case, we will replace it, but on the condition that the product you wish to be returned should be in its original case without any damage inside or outside and not open, and that should be within seven days of receiving the order.
Did I receive the wrong product?
First, we apologize for this mistake, and in this case, you can contact us through
Telephone: +97142286064
Email: reehaperfumes@yahoo.com
We will exchange it for you and send the correct shipping or tell the client about the closest branch to exchange the product.
After receiving the order, we will inspect the products for replacement or exchange, and after checking the returned product from our specialists, that product conforms to packing conditions.
Frequently Asked Questions:
What is the procedure in the case of complaint?
In the case of a complaint about the product, delayed receipt, or any customer-related problem, he can contact customer service via the consumer service number +97142286064 They will open a special ticket related to the problem details and be followed up by them, and they will contact the client within 48 working days.
Office Hours?
We can help you and communicate with you within office hours:
- Sunday – Thursday from 9 am until 10 pm
- Saturday from 1 pm until 10 pm
- Friday from 3 pm until 10 pm
Is the perfume sold on the Reeha Perfumes shopping website the same as in the branch?
We emphasize here all of Reeha Perfumes products, both in the branches or on the shopping website supplied from the same factory. Therefore, there is no difference between our perfumes from the components or the shopping store.
– If a product is unavailable, Reeha Perfumes will work hard to provide it to the client, and if it fails, we will communicate with the client to choose another product or cancel the request and refund money to the customer if it was paid.
Cancellation of the order:
Reeha Perfumes reserved the right to cancellation of the order for any one of the following reasons:
1. Payment process unacceptable or declined.
2. If the address given by the client was incorrect, the contact information was wrong, or the unable to reach the client.
3. Currently, products are not available.